Frequently Asked Questions

Browse our catalog, select the product you need, choose your variant and quantity, then click "Add to Cart". When ready, click the cart icon and proceed to checkout. You can check out as a guest or create an account to track your orders.

Orders can be modified or cancelled within 2 hours of placement, provided they have not yet been processed for shipping. Contact us immediately at info@newyorkwhosale.com or log in to your account and cancel from your order history.

We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, and bank transfers for wholesale orders. All payments are processed securely via Stripe with 256-bit SSL encryption.

Absolutely. Our website uses SSL encryption (HTTPS) and all payments are processed through Stripe — a PCI-DSS Level 1 certified payment processor. We never store your credit card information on our servers.

Yes. You'll receive an email confirmation immediately after placing your order. If you have an account, you can also track your order status in real time under My Account → Order History.

All orders ship from our warehouse in Brooklyn, New York. Our company is registered as Citadel Logistics LLC in Albuquerque, NM, but all fulfillment happens from our NYC location for faster East Coast delivery.

We offer three shipping options:

• Standard Shipping — Free on orders over $500 · 5–7 business days
• Express Shipping — $12.00 · 2–3 business days via FedEx Priority
• Overnight Shipping — $28.00 · Next business day via FedEx Overnight

Yes! Standard shipping is free on all orders over $500. For orders under $500, standard shipping rates apply. Wholesale accounts with Business or Enterprise tier receive free shipping on all orders.

Once your order ships, you'll receive a tracking number via email. You can also log in to My Account → Order History to see real-time tracking information for all your orders.

Currently we ship within the United States only. We are working on expanding international shipping. For international wholesale inquiries, please contact us at wholesale@newyorkwhosale.com.

If your order arrives damaged, please take photos immediately and contact us within 48 hours at info@newyorkwhosale.com. We will arrange a replacement or full refund at no cost to you. Do not discard the original packaging.

We offer a 30-day return policy on all items. Products must be returned in their original condition and packaging. To initiate a return, contact us at info@newyorkwhosale.com with your order number.

Once we receive and inspect the returned item, refunds are processed within 3–5 business days. The refund will appear on your original payment method within 5–10 business days depending on your bank.

If the return is due to our error (wrong item, defective product, or not as described), we cover return shipping. For change-of-mind returns, the customer is responsible for return shipping costs.

We have a zero tolerance policy for counterfeit products. If you believe any item you received is not 100% genuine, contact us immediately and we will issue a full refund immediately, no questions asked. We take authenticity extremely seriously.

100% yes. Every product we sell is sourced directly from authorized manufacturers and licensed distributors. We do not carry counterfeits, replicas, grey-market goods, or refurbished items unless clearly stated. Full traceability from manufacturer to delivery.

Yes. All products carry the full original manufacturer warranty. Because our products are 100% authentic, you can register directly with the brand for warranty service — no issues, no questions asked.

Yes! Contact us at info@newyorkwhosale.com with the product details. For wholesale clients, we can source specific items not currently listed. We regularly expand our catalog based on customer demand.

Out of stock means the item is temporarily unavailable. Restock times vary by product and supplier. Contact us to be notified when a specific item becomes available, or check the product page periodically for updates.

Visit our Wholesale page and fill out the inquiry form. Our team will review your application and respond within 1 business day with a custom price list and account details.

Wholesale discounts range from 10% to 40% off retail prices depending on order volume:

• Starter ($500+ min): 10–15% off
• Business ($2,500+ min): 20–30% off
• Enterprise ($10,000+): up to 40% off

Yes. Business tier wholesale accounts qualify for Net 30 payment terms. Enterprise accounts can negotiate Net 60. Payment terms are subject to credit review and approval.

No, you can checkout as a guest. However, creating a free account lets you track orders in real time, save shipping addresses, maintain a wishlist, and view your complete order history.

Go to My Account, click "Forgot password?" and enter your email. You'll receive a password reset link within a few minutes. Check your spam folder if you don't see it.

Yes. We use industry-standard encryption to protect your data. We never sell or share your personal information with third parties. All passwords are hashed and we never store payment card details. See our Privacy Policy for full details.