Frequently Asked Questions

Browse our catalog, select the product you need, choose your variant and quantity, then click "Add to Cart". When ready, click the cart icon and proceed to checkout. You can check out as a guest or create an account to track your orders.

Orders can be modified or cancelled within 2 hours of placement, provided they have not yet been processed for shipping. Contact us immediately at [email protected] or log in to your account and cancel from your order history.

We accept major credit and debit cards securely through Stripe, as well as PayPal.

Absolutely. Our website uses SSL encryption (HTTPS) and payments are processed securely through Stripe and PayPal. We do not store full payment card numbers or PayPal credentials on our servers.

Yes. You'll receive an email confirmation immediately after placing your order. If you have an account, you can also track your order status in real time under My Account → Order History.

All orders ship from our warehouse in Brooklyn, New York. Our company is registered as Citadel Logistics LLC in Albuquerque, NM, but all fulfillment happens from our NYC location for faster East Coast delivery.

We offer three shipping options:

• Standard Shipping — Free · 5–7 business days
• Express Shipping — $12.00 · 2–3 business days via FedEx Priority
• Overnight Shipping — $28.00 · Next business day via FedEx Overnight

Yes. Standard shipping is free on all orders. Express and Overnight shipping are available for an additional charge.

Once your order ships, you'll receive a tracking number via email. You can also log in to My Account → Order History to see real-time tracking information for all your orders.

Currently we ship within the United States only. We are working on expanding international shipping. For international wholesale inquiries, please contact us at [email protected].

If your order arrives damaged, please take photos immediately and contact us within 48 hours at [email protected]. We will arrange a replacement or full refund at no cost to you. Do not discard the original packaging.

We offer a 30-day return policy on all items. Products must be returned in their original condition and packaging. To initiate a return, contact us at [email protected] with your order number.

Once we receive and inspect the returned item, refunds are processed within 3–5 business days. The refund will appear on your original payment method within 5–10 business days depending on your bank.

If the return is due to our error (wrong item, defective product, or not as described), we cover return shipping. For change-of-mind returns, the customer is responsible for return shipping costs.

If you have concerns about a product you received, please contact us so we can review the issue. Eligible returns and refunds are handled according to our Returns Policy.

We source products through our supplier network and provide the condition and relevant product details on each listing. Contact us before ordering if you need additional sourcing information.

Warranty coverage varies by product and manufacturer. Please contact us before purchase if warranty coverage is important for your order.

Yes! Contact us at [email protected] with the product details. For wholesale clients, we can source specific items not currently listed. We regularly expand our catalog based on customer demand.

Out of stock means the item is temporarily unavailable. Restock times vary by product and supplier. Contact us to be notified when a specific item becomes available, or check the product page periodically for updates.

Visit our Wholesale page and fill out the inquiry form. Our team will review your application and respond within 1 business day with a custom price list and account details.

Wholesale discounts range from 10% to 40% off retail prices depending on order volume:

• Starter ($500+ min): 10–15% off
• Business ($2,500+ min): 20–30% off
• Enterprise ($10,000+): up to 40% off

Yes. Business tier wholesale accounts qualify for Net 30 payment terms. Enterprise accounts can negotiate Net 60. Payment terms are subject to credit review and approval.

No, you can checkout as a guest. However, creating a free account lets you track orders in real time, save shipping addresses, maintain a wishlist, and view your complete order history.

Go to My Account, click "Forgot password?" and enter your email. You'll receive a password reset link within a few minutes. Check your spam folder if you don't see it.

Yes. We use industry-standard encryption to protect your data. We do not sell your personal information. We share information with service providers only as necessary to operate the store, process payments, prevent fraud, and fulfill orders. All passwords are hashed and we never store payment card details. See our Privacy Policy for full details.